topic EE is diabolical can't even ring them on 150. Sooner i leave the better. in EE app and website

EE is diabolical can't even ring them on 150. Sooner i leave the better.

Billy62again — Sat, 24 Jun 2023 19:17:49 GMT

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

Alex_M — Sat, 24 Jun 2023 19:21:45 GMT

Hi @Billy62again,

Have you tried using EE’s live chat?

You can also call 07953 966 250 from any phone, instead of 150.

Thanks,
Alex

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

bristolian — Sat, 24 Jun 2023 19:28:19 GMT

What happens when you try calling 150? Can you call other numbers?

What's the issue you have with your EE service?

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

Schockwave — Sun, 25 Jun 2023 11:00:07 GMT

@Billy62again , EE had a technical problem on Friday, I rang them yesterday, and within one or two minutes was talking to customer service, so worth trying again.

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

ArrellBee — Tue, 27 Jun 2023 09:48:10 GMT

Agree with you, absolutely disgraceful, I've been trying for days to cancel with no success. Round in circles. Ringing this 966 150 number is a joke.

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

James_B — Tue, 27 Jun 2023 10:28:38 GMT

Hi @ArrellBee,

Welcome to the EE Community. 🙂

If you call 150 and follow options 2 > 1 > 4 > 4 > 1 you'll be connected with our cancellations team.

Hope this helps.

James

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

ArrellBee — Tue, 27 Jun 2023 13:12:42 GMT

Hi there, can't call 150, don't have an EE SIM have to use my other phone
which is Virgin. Plus I am abroad at present.

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

James_B — Tue, 27 Jun 2023 14:10:28 GMT

Hi @ArrellBee,

You can select the same options after calling +44 7953 966 150 to get in touch with the cancellations team.

Hope this helps.

James

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

ArrellBee — Wed, 28 Jun 2023 09:14:32 GMT

will try again cheers

Re: EE is diabolical can't even ring them on 150. Sooner i leave the better.

James_B — Wed, 28 Jun 2023 09:38:07 GMT

No problem @ArrellBee 🙂

James