topic Re: Why is website not working in EE app and website

Why is website not working

Franna1 — Fri, 23 Jun 2023 14:31:05 GMT

Re: Why is website not working

Loz36 — Fri, 23 Jun 2023 15:14:37 GMT

Mines the same been like that for a month or so

Re: Why is website not working

Christopher_G — Fri, 23 Jun 2023 15:59:21 GMT

Hi @Loz36

Welcome to the community.

What happens when you try to access your account? Do you get any error messages?

Chris

Re: Why is website not working

jasonrmortimer — Fri, 23 Jun 2023 17:42:28 GMT

Can't check my data usage

Re: Why is website not working

Christopher_G — Fri, 23 Jun 2023 17:54:52 GMT

Could you try on a different device or browser please, @jasonrmortimer?

Chris

Re: Why is website not working

Loz36 — Fri, 23 Jun 2023 18:03:51 GMT

Tried several over the past month just saying there is been work done mobile date not working most the time either

Re: Why is website not working

Loz36 — Fri, 23 Jun 2023 18:08:20 GMT

Just saying it is been updated and they are doing work

Re: Why is website not working

jasonrmortimer — Fri, 23 Jun 2023 18:12:13 GMT

Tried doesn't work

Re: Why is website not working

Schockwave — Fri, 23 Jun 2023 21:34:07 GMT

@Franna1 , @jasonrmortimer , @Loz36 , is this to do with the app or the website itself?

If it is the app, try clearing the cache, uninstalling and reinstalling the app, otherwise you will have to ring customer service to get them to reset your account.

Re: Why is website not working

Loz36 — Sat, 24 Jun 2023 13:31:47 GMT

I will try that thank you 🙂