topic Re: App and data not working in EE app and website

App and data not working

Zoebill — Sun, 28 May 2023 08:43:38 GMT

I am paying for a service that I am currently not receiving. I need to gift data to my kids and in addition to this currently my data and my kids will not work outside the house WiFi. What is going on? I need to get into the app and I suspect I will still be asked to pay the same amount for my bill (with data I cannot use of transfer……). Answers please EE.

Re: App and data not working

Christopher_G — Sun, 28 May 2023 11:36:46 GMT

Hi @Zoebill

Could you try deleting and redownloading the app from the app store on your phone?

You can also gift data through the My EE desktop site.

Chris

Re: App and data not working

Maz5369 — Tue, 30 May 2023 22:39:31 GMT

Hello I am having the same problem. Ee app not working. Says your app is being improved and undergoing last minute maintenance. Been like this for a couple of days. Website is only showing minimal info. I need to gift data to my daughter. Not a happy customer at the moment. Have deleted app and reinstalled and still no luck. Same message on my ipad. I updated that too. Get the same message about the app being improved. It’s just not good enough. To have both systems not working at the same time. It’s a joke. What are we paying for eh? Help please asap.

Re: App and data not working

Leanne_T — Wed, 31 May 2023 06:37:48 GMT

Hi @Maz5369

Thanks for coming here.

Can you access the My EE app and My EE account online this morning?

If not, can you try deleting the app again, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Leanne 🙂

Re: App and data not working

Milesy1 — Thu, 08 Jun 2023 13:26:50 GMT

I'm having the same problem. The app is not up to date and shows my bill as outstanding altjough paid early end of May. I had to phone and after long call was promised money would be credited back to my credit card still not done... 12 days ago...

I have downloaded and reinstalled app 3 times now....

🤦‍♀️Not impressed....

Re: App and data not working

Katie_B — Thu, 08 Jun 2023 14:12:08 GMT

Hi @Milesy1.

Welcome to the community.

Was a credit being applied to your account for duplicate payments?

If the credit has been applied to your account this will reflect when your next bill is produced.

Katie

Re: App and data not working

KIMMYD133 — Fri, 23 Jun 2023 09:39:55 GMT

I ve jist deleted and reinstalled. Still cant access app or website from my phone. This has been going on for weeks!

Re: App and data not working

Alex_M — Fri, 23 Jun 2023 09:45:20 GMT

@KIMMYD133,

There are known issues with the app and website currently. Try again in an hour or so and it should be working again.

Thanks,
Alex