topic Re: Does anyone know when the EE app will work in EE app and website

Does anyone know when the EE app will work

TMV1 — Thu, 22 Jun 2023 17:22:43 GMT

Re: Does anyone know when the EE app will work

Chris_B — Thu, 22 Jun 2023 18:04:14 GMT

@TMV1 It is working I’ve just used it. Try clearing your device cache and uninstall and reinstall the app. Can you login to your online account?

Re: Does anyone know when the EE app will work

Samia92 — Fri, 23 Jun 2023 07:12:24 GMT

My App is not working and mobile data is only working temporarily, what is going on?

Re: Does anyone know when the EE app will work

Katie_B — Fri, 23 Jun 2023 07:14:45 GMT

Hello @Samia92.

Welcome to the community.

Do you have the latest version installed?

Are you seeing an error message or code?

Are you experiencing issues with your mobile data in multiple areas?

Katie

Re: Does anyone know when the EE app will work

Peterkevinmccan — Wed, 05 Jul 2023 09:10:27 GMT

Perhaps you have access

many mere mortals like myself don’t have. I moved to EE on 22 Jun 23 and the app hasn’t worked at all, apart from logging on and getting the app ‘home screen’ - and even that isn’t working today! Otherwise unable to get any details. Screen message being ‘Awkward something’s wrong. Not your fault, ours. Try again later’

Re: Does anyone know when the EE app will work

Leanne_T — Sun, 16 Jul 2023 08:42:28 GMT

Hi @Peterkevinmccan

I am sorry to hear this.

Can you access your My EE account online through a web browser?

Have you tried removing the app from the device and redownloading from the app/play store?

Leanne.

Re: Does anyone know when the EE app will work

Peterkevinmccan — Wed, 05 Jul 2023 10:37:49 GMT

Yes have deleted and reinstalled app three times; same message ‘Awkward, something’s wrong. Not your fault…’ and access each time. I am able to access ‘limited’ areas via website, but again not all areas. I am surprised that access via app appears to be such an issue for a communication company such as EE.

Re: Does anyone know when the EE app will work

Leanne_T — Wed, 05 Jul 2023 10:46:00 GMT

Thanks for the extra details @Peterkevinmccan

I would suggest calling on 150 so our mobile care team can get this looked into for you and make sure you can access your My EE account.

Leanne 🙂