topic Re: Can’t call a friends mobile in EE app and website

Can’t call a friends mobile

Calders — Wed, 21 Jun 2023 14:19:36 GMT

I have a problem in that when I phone a friend who also is an EE customer, the call goes straight to his answerphone facility even if we are sitting at the same table but, he can call me no problem?

He has no settings activated on his phone that would prevent me from calling him?

Re: Can’t call a friends mobile

Christopher_G — Wed, 21 Jun 2023 17:07:42 GMT

Hi @Calders

Welcome to the community.

Do you know how long you've had this problem for? Are they able to receive calls from other numbers?

Has your number accidentally went into the 'blocked numbers' list on their phone?

Chris

Re: Can’t call a friends mobile

Calders — Thu, 22 Jun 2023 13:14:13 GMT

Hi Chris,

This has been happening four weeks. Yes he can receive other calls and no, I checked his blocked numbers list, my number isn’t on it.

Re: Can’t call a friends mobile

Christopher_G — Thu, 22 Jun 2023 13:17:21 GMT

OK, thanks @Calders

Is your friend able to put their SIM in a different device, just as a test? If the call goes through, it could tell us something about what is causing the problem.

Chris