topic Re: Unplanned maintenance? in EE app and website

Unplanned maintenance?

Patt1 — Thu, 22 Jun 2023 05:34:36 GMT

Is there a wider issue with accessing our app, ee website & texts to 150 this morning?
All of them apparently under maintenance, even texting or checking the add on page is not giving data info.

Re: Unplanned maintenance?

Patt1 — Thu, 22 Jun 2023 05:57:29 GMT

Nothing working this morning, all these supposed updates are continuing to make it worse to the point of being unusable.

Re: Unplanned maintenance?

Patt1 — Thu, 22 Jun 2023 05:58:16 GMT

Nothing working this morning.

Re: Unplanned maintenance?

Oz-1 — Thu, 22 Jun 2023 06:30:18 GMT

Does the app ever work .last month it was down for a good amount of time . I've just tired logging in and again its telling me it's down for maintenance 😞

Re: Unplanned maintenance?

zippy2307 — Thu, 22 Jun 2023 06:33:43 GMT

Re: Unplanned maintenance?

MrsC2019 — Thu, 22 Jun 2023 06:36:38 GMT

Unable to transfer data to numbers I previously could on my account

Re: Unplanned maintenance?

Jenkss1849 — Thu, 22 Jun 2023 06:43:11 GMT

Have done that many times . It’s never working? Why are you having so many problems?

Re: Unplanned maintenance?

S825 — Thu, 22 Jun 2023 06:54:16 GMT

I can’t access my app. Why are you messing about with it?

Re: Unplanned maintenance?

GJones1966 — Thu, 22 Jun 2023 06:54:57 GMT

My EE app is not working so j cannot top-up

Re: Unplanned maintenance?

Martindenb33 — Thu, 22 Jun 2023 07:01:22 GMT

Trying to log in AGAIN NOT POSSIBLE THIS ON GOING

Re: Unplanned maintenance?

Martindenb33 — Thu, 22 Jun 2023 07:03:43 GMT

AGAIN UNABLE TO LOG IN CONTINUAL ISSUE

Re: Unplanned maintenance?

Karencarnall1 — Thu, 22 Jun 2023 07:08:57 GMT

App not working how can I share my data with the family

Re: Unplanned maintenance?

Luis29 — Thu, 22 Jun 2023 07:20:16 GMT

When will site be up and running as I need to top up my sons data

Re: Unplanned maintenance?

BistoLB — Thu, 22 Jun 2023 07:23:55 GMT

Hi,

As the app is under maintenance what other way is there to buy a data package?

I have also tried going via the website which is also under maintenance...

Re: Unplanned maintenance?

Patt1 — Thu, 22 Jun 2023 07:27:28 GMT

Same here, texting to 150 is not working either nor seeing the data allowance on the add-on page.

Re: Unplanned maintenance?

Ealing2 — Thu, 22 Jun 2023 07:28:46 GMT

How can i find my Data , for my 2 nummber

Re: Unplanned maintenance?

Harry438 — Thu, 22 Jun 2023 07:30:26 GMT

Re: Unplanned maintenance?

Colfamily — Thu, 22 Jun 2023 07:32:27 GMT

All I wanted to do was log in to the app to share data. App undergoing “maintenance” but pretty sure I had no advance notice if this. My daughter is now left without data. When will it be back up and running. Looking at the feed, I’m not the only one stuck in this position.

Re: Unplanned maintenance?

Alex_M — Thu, 22 Jun 2023 07:33:30 GMT

Hi @Harry438,

It does seem that the My EE app and website are undergoing some unscheduled maintenance. Give it a couple hours and try again.

Thanks,
Alex

Re: Unplanned maintenance?

Alex_M — Thu, 22 Jun 2023 07:38:15 GMT

Hi Everyone,

It looks like there are some problems with My EE at the moment as I cannot get on it either.
I'm sure the team are hard at work fixing it and you can expect it to be back up soon.

Try again in an hour or so.

Thanks,
Alex