topic Re: Sort the app out!! in EE app and website

Sort the app out!!

emzi2784 — Thu, 22 Jun 2023 07:31:07 GMT

I need to share some data with my daughter and yet again I can’t access the app because you’re ‘working on it’. It’s an absolute joke, the amount you charge for services that then don’t even work is ridiculous.

Re: Sort the app out!!

Violetta170 — Thu, 22 Jun 2023 07:46:01 GMT

I'm having the same problem and it was the same 2 weeks ago.

I'm trying to ring to get through and I got cut off. Think it's a wide network issue 🤔

Re: Sort the app out!!

Alex_M — Thu, 22 Jun 2023 07:46:32 GMT

Hi @emzi2784,

You're not the only person with problems at the moment - unfortunately it looks like the My EE app and website are down for everyone. I'm sure the team are working hard to fix it and I'd advise trying again in an hour or so.

Thanks,
Alex

Re: Sort the app out!!

Alcat5 — Thu, 22 Jun 2023 07:55:21 GMT

Im the same, tells you to go to EE desksite but thats down too, pay fortune for these services and dont work. Lets hope reimburse for loss of service

Re: Sort the app out!!

Alex_M — Thu, 22 Jun 2023 08:06:21 GMT

Hi Everyone,

Please close and re-open the My EE app, it appears to be back up and running now.

Thanks,
Alex