topic Re: My ee app not working in EE app and website

My ee app not working

1WM — Tue, 20 Jun 2023 23:18:51 GMT

My ee app not working again.

Called CS 2 days ago to escalate as couldn't gift data.

Still not working today. Tried reinstalling the app and clearing the cache. No joy.

@EE please fix.

Always an ongoing issue.

Why for the number 1 company??

Re: My ee app not working

Leanne_T — Wed, 21 Jun 2023 07:25:44 GMT

Hi @1WM

Thanks for coming here.

Can you log into your My EE account?

Do you get an error message when trying to gift data?

Thanks.

Leanne.

Re: My ee app not working

1WM — Wed, 21 Jun 2023 08:48:48 GMT

No problems with me logging on here or on my account on the website. The APP itself doesn't load. Since the update, the ee logo appears, then takes a looooong time for the fingerprint login to appear then simply crashes. Nothing happens. This is the same since the oast 3 days now.

Re: My ee app not working

Leanne_T — Wed, 21 Jun 2023 09:40:00 GMT

Hi @1WM

Can you try deleting the app then go to your app/play store and download the My EE app, does this work for you?

Leanne.

Re: My ee app not working

1WM — Wed, 21 Jun 2023 10:04:57 GMT

As mentioned in my original post, I have already tried deleting the app and reinstalling and still not working.

Re: My ee app not working

Leanne_T — Wed, 21 Jun 2023 10:16:00 GMT

Thanks @1WM

Please call us on 150 and report this to our mobile care team on 150, they will get this looked into for you.

Thanks.

Leanne 🙂

Re: My ee app not working

Les2474 — Sat, 29 Jul 2023 07:46:46 GMT

I have had exactly the same problem. The logo comes up and sometimes it goes as far as the pin screen but then it just freezes or crashes. I have uninstalled and installed the app about 20 times but it still doesn't work. I called 150 but was told nothing could be done apart from them reporting my problem!

Re: My ee app not working

Chris_B — Sat, 29 Jul 2023 08:08:23 GMT

@Les2474 On what device?

Re: My ee app not working

Les2474 — Sat, 29 Jul 2023 08:56:33 GMT

Oppo A54

Re: My ee app not working

Garlzie — Sun, 06 Aug 2023 06:27:06 GMT

it's been like this for the past 4 months and I still carnt log in ....what a load of crap

Re: My ee app not working

Christopher_G — Sun, 06 Aug 2023 08:45:14 GMT

Hi @Garlzie

Have you tried deleting and re-downloading the app?

Chris

Re: My ee app not working

Darwin1 — Wed, 23 Aug 2023 20:04:06 GMT

Same problem here, can login fine on website. Have cleared data and cache several times, uninstalled and reinstalled 8 times and still it lets you enter email, goes to the password page, enter password, click continue then nothing! No matter how long you wait, even tried refreshing, then just aays bad link! Help as need to gift daughter data!

Re: My ee app not working

Leanne_T — Thu, 24 Aug 2023 06:46:50 GMT

Morning @Darwin1

What device are you using?

Leanne.

Re: My ee app not working

Darwin1 — Fri, 25 Aug 2023 09:01:04 GMT

Ive tried it on samsing galaxy s23 plus amd samsung galaxy s10 plus, still same issue, tried changing password also, still same issue

Re: My ee app not working

Leanne_T — Fri, 25 Aug 2023 09:25:57 GMT

Hi @Darwin1

Are you using Microsoft Edge as the web browser on your phone?

If so, can you go into Settings for Microsoft Edge, select Privacy and Security, Block opening external apps, and turn this off.

Then close and reopen the app, can you now complete the set up?

Leanne.

Re: My ee app not working

Bhav316 — Tue, 05 Sep 2023 22:48:37 GMT

Same issue for me for months. Using s22 ultra....

Re: My ee app not working

Christopher_G — Wed, 06 Sep 2023 06:49:48 GMT

Hi @Bhav316

Welcome to the community.

Could you try deleting the app and redownloading it please?

Chris

Re: My ee app not working

Pet60 — Thu, 07 Sep 2023 10:32:29 GMT

I have got the same problem I have reported it still not sorted out nobody at ee cares no bill for 2 months now and when ask said they will charge me for it

Re: My ee app not working

Leanne_T — Thu, 07 Sep 2023 10:49:38 GMT

Hi @Pet60

Thanks for coming here.

Can you log in and view your bills in your My EE account online?

Leanne.

Re: My ee app not working

Pet60 — Thu, 07 Sep 2023 12:05:13 GMT

I can't access my bills and payments just got a circle going round needs sorting been like it 2 months now