topic Re: Can't access EE app on my phone in EE app and website

Can't access EE app on my phone

arthursh54 — Tue, 20 Jun 2023 16:10:59 GMT

I can't access my account on my mobile phone, which is very annoying as try to keep track of my data.

Christopher_G — Tue, 20 Jun 2023 18:02:56 GMT

Could you try deleting and re-downloading it please? Let us know if it's then working.

Chris

arthursh54 — Wed, 21 Jun 2023 06:48:21 GMT

I have tried it 4or5 times nothing I

have to go into my browser to access

the app which is a pain and time consuming

James_B — Wed, 21 Jun 2023 07:37:16 GMT

What happens when you try to log in to the app @arthursh54?

James

arthursh54 — Wed, 21 Jun 2023 18:55:13 GMT

Just doesn't load shows the app EE logo with a buffering circle

James_B — Thu, 22 Jun 2023 06:33:34 GMT

If you view the app in your app store, does it show any available updates?

James