topic Re: Date gifting in EE app and website

Date gifting

No1Mummy — Tue, 20 Jun 2023 10:15:23 GMT

Good morning 😊

Is anyone else having trouble gifting data? 😔

Re: Date gifting

Leanne_T — Tue, 20 Jun 2023 11:33:47 GMT

Hi @No1Mummy

Thanks for coming here.

Do you get an error message when you try and gift data?

Are you using the My EE app or My EE account online?

Leanne.

Re: Date gifting

No1Mummy — Tue, 20 Jun 2023 13:38:32 GMT

Hi Leanne

I use My EE, as I always do to gift data. The error message, which has been showing since Saturday, says We will have it fixed soon. Sorry, we can’t show this device’s data right now. Please try again later, which I have been doing, several times a day since then.

Kind regards
Lou

Sent from my iPhone

Re: Date gifting

Leanne_T — Tue, 20 Jun 2023 13:44:01 GMT

Hi @No1Mummy

Can you try deleting the app then going to the play/app store searching My EE and redownload the app, does this work for you?

Leanne

Re: Date gifting

No1Mummy — Tue, 20 Jun 2023 16:04:32 GMT

I haven’t got the app, I Google it.
Louise

Sent from my iPhone

Re: Date gifting

Christopher_G — Tue, 20 Jun 2023 17:04:00 GMT

Are you able to log in here on the My EE desktop site, @No1Mummy?

Could you try on another device please?

Chris

Re: Date gifting

No1Mummy — Tue, 20 Jun 2023 18:03:32 GMT

No, it just comes up with, We’re sorry, you can’t access My EE right now 😔

Sent from my iPhone

Re: Date gifting

Leanne_T — Wed, 21 Jun 2023 07:07:04 GMT

Hi @No1Mummy

Please report this to our mobile care team by calling 150, they will get your My EE account looked into and help you gift data.

Leanne.

Re: Date gifting

No1Mummy — Wed, 21 Jun 2023 09:37:32 GMT

Good morning
I have this morning been able to gift data 👍
Many thanks

Sent from my iPhone

Re: Date gifting

Leanne_T — Wed, 21 Jun 2023 09:38:23 GMT

Thanks for letting me know @No1Mummy

Leanne 🙂