https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-app-not-working/m-p/1266005#M43576 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3757665">@Tompollock33</a>&nbsp; have you tried clearing the device cache and uninstalling and reinstalling the app ? &nbsp;Can you log into your online account if you cannot log into this also you need to call customer services and request an account reset.&nbsp;</P> Tue, 20 Jun 2023 07:29:24 GMT Chris_B 2023-06-20T07:29:24Z https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-app-not-working/m-p/1265996#M43574 Tue, 20 Jun 2023 07:23:09 GMT https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-app-not-working/m-p/1265996#M43574 Tompollock33 2023-06-20T07:23:09Z https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-app-not-working/m-p/1266005#M43576 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3757665">@Tompollock33</a>&nbsp; have you tried clearing the device cache and uninstalling and reinstalling the app ? &nbsp;Can you log into your online account if you cannot log into this also you need to call customer services and request an account reset.&nbsp;</P> Tue, 20 Jun 2023 07:29:24 GMT https://community.ee.co.uk/t5/EE-app-and-website/Why-is-the-app-not-working/m-p/1266005#M43576 Chris_B 2023-06-20T07:29:24Z