topic Re: Online chat in EE app and website

Online chat

Claire12356 — Mon, 16 Jan 2023 15:43:44 GMT

Hi, does anyone know if there is still an option for online chat? I can’t seem to find it. Thank you

Christopher_G — Mon, 16 Jan 2023 17:55:06 GMT

Welcome to the community, @Claire12356.

There is a live chat function on our contact EE help page.

Chris

LMillard — Fri, 16 Jun 2023 10:58:13 GMT

Hi Chris - I am on the Contact EE help page, but I can't see the online chat option? It's really difficult to find!

James_B — Fri, 16 Jun 2023 11:00:38 GMT

Is it a mobile or broadband query?

James

LMillard — Fri, 16 Jun 2023 11:01:15 GMT

Mobile - I would like to upgrade but would like to discuss my options

James_B — Fri, 16 Jun 2023 11:03:45 GMT

To access upgrades chat, please look out for a pop up when browsing the upgrade shop.

Alternatively, you can speak to the upgrades team on 150.

Hope this helps.

James

Vamsi3347 — Mon, 26 Jun 2023 22:38:19 GMT

Hi , I can’t use my network what happend to my sim

Christopher_G — Tue, 27 Jun 2023 07:01:37 GMT

Welcome to the community.

Have you tried restarting your phone? Are you in the UK at the moment?

Chris