topic Re: Customer service in EE app and website

Customer service

Cubby67 — Thu, 15 Jun 2023 20:03:19 GMT

Wow ee unbelievable after waiting for over 2 weeks for a return call ee tang me 2 days ago whilst i was driving i rang straight back within 30 seconds to get an answerphone i left a message to ring me back 2 days later still no return call and a suspended service. Customer service is shocking ee dont care anymore Goodbye..

Re: Customer service

Chris_B — Thu, 15 Jun 2023 20:43:47 GMT

@Cubby67 if you have a suspended service how are EE meant to call you your phone has no network connection so obviously no calls can be made to you.

Re: Customer service

Cubby67 — Thu, 15 Jun 2023 21:24:42 GMT

Because i can receive calls just not make calls and they've just suspended it today that's 48 hrs after i rang them any more dumb questions? I'm looking for sensible answers not stupidity

Sent from Outlook for Android<>

Re: Customer service

Christopher_G — Fri, 16 Jun 2023 07:09:09 GMT

Hi @Cubby67

I would recommend getting back in touch with our Mobile Care team so they can check on this for you.

Chris