https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1263992#M43312 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3739757">@tb98-</a>&nbsp; Try clearing the device cache.&nbsp;</P> Thu, 15 Jun 2023 10:30:59 GMT Chris_B 2023-06-15T10:30:59Z https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1263990#M43311 <P>Hi there,&nbsp;</P><P>I’ve recently changed providers to EE, have set up the app and put all info in. But it’s not loading anything on the home page and shop is saying I can’t view it as I’m not the account holder but I am. Have ticked bill payer too as it’s only my number on this account. I’ve deleted and reinstalled, logged out etc. removed number from the accounts and tried it again but no luck.&nbsp;<BR /><BR />Can anyone help? TIA</P> Thu, 15 Jun 2023 10:23:23 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1263990#M43311 tb98- 2023-06-15T10:23:23Z https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1263992#M43312 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3739757">@tb98-</a>&nbsp; Try clearing the device cache.&nbsp;</P> Thu, 15 Jun 2023 10:30:59 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1263992#M43312 Chris_B 2023-06-15T10:30:59Z https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1263996#M43313 This worked! Thank you so much, appreciate it. Thu, 15 Jun 2023 10:36:42 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1263996#M43313 tb98- 2023-06-15T10:36:42Z