topic Re: Unable to upgrade in EE app and website

Unable to upgrade

Angdoll64 — Sat, 01 Apr 2023 15:18:15 GMT

Hello, I have been trying to upgrade my sons iPhone 6 but every time I try and upgrade it says page not found. I have a plan picked out for him but it won’t let me upgrade. He has had this phone since 2019 so is really due an upgrade.

Re: Unable to upgrade

James_B — Sun, 02 Apr 2023 08:08:02 GMT

Hi @Angdoll64,

Welcome to the EE Community. 🙂

Please could you try clearing your web browser's cookies and cache and let me know if you see the same issue?

Thanks

James

Re: Unable to upgrade

Angdoll64 — Sun, 02 Apr 2023 20:49:09 GMT

Hello no it is still not working after I cleared my cookies and cache

Re: Unable to upgrade

Christopher_G — Mon, 03 Apr 2023 07:31:57 GMT

OK, thank you for trying that, @Angdoll64

Could you try on a different device or browser to see if you get the same error please?

Chris

Re: Unable to upgrade

coreyb — Sun, 11 Jun 2023 09:37:20 GMT

I get this issue too, multiple devices and browsers, same result. App loads up the device and lets me find the deal I want, but then when it goes to the browser to load the deal it says the page can't be found.

Looking at moving providers because I've already reported it and still not resolved - and looks like it's been an issue for others for months now.

Re: Unable to upgrade

Katie_B — Sun, 11 Jun 2023 12:02:57 GMT

Hi @coreyb.

I am sorry to hear you are still experiencing this.

When did you report this?

Katie

Re: Unable to upgrade

coreyb — Wed, 14 Jun 2023 14:50:06 GMT

Hi Katie, I reported this initially on May 27 and the issue still hasn't been resolved.

Thanks,
Corey

Re: Unable to upgrade

James_B — Wed, 14 Jun 2023 15:00:41 GMT

Hi @coreyb,

Our Technical Support Team will be happy to provide an update if you get in touch.

James