topic Re: New app is rubbish bring back old me in EE app and website

New app is rubbish bring back old me

mrose69 — Mon, 12 Jun 2023 19:54:40 GMT

Re: New app is rubbish bring back old me

Leanne_T — Tue, 13 Jun 2023 06:58:39 GMT

Hi @mrose69

Thanks for posting.

Are you having a problem using the app?

Thanks 🙂

Leanne.

Re: New app is rubbish bring back old me

Chris_B — Tue, 13 Jun 2023 07:12:55 GMT

@mrose69 The new version of the app has been around for quite sometime now you’ve just been moved over to it. Everything that was in the old app is in the new app and it’s only a GUI change. People don’t like change that they actually have no control over. Give a week or so and you’ll soon get used to it.

Re: New app is rubbish bring back old me

mrose69 — Tue, 13 Jun 2023 23:28:13 GMT

It to hard to navigate and not easy at all make new one easier to understand as I don’t mind change just not one that make life hard

Sent from my iPhone

Re: New app is rubbish bring back old me

Chris_B — Wed, 14 Jun 2023 05:57:41 GMT

@mrose69 It’s not hard at all.

Re: New app is rubbish bring back old me

Leanne_T — Wed, 14 Jun 2023 06:42:17 GMT

Hi @mrose69

Thanks for coming here.

What are you looking to do in the app?

I will certainly see if I can help you find the information you need 🙂

Leanne.

Re: New app is rubbish bring back old me

Ricochet2 — Sun, 06 Aug 2023 07:55:24 GMT

To true, we are not all Einstein, s , understood old app no problems , how many customers will switch at end of contract I wounder, for me I have uninstalled it as it is a waste of data to me will ring 150 I future while I still have ee contract

Re: New app is rubbish bring back old me

Chris_B — Sun, 06 Aug 2023 08:49:47 GMT

@Ricochet2 Have you tried clearing the device cache and uninstalling and reinstalling the app ? Can you access your online account?

Re: New app is rubbish bring back old me

Ricochet2 — Sun, 06 Aug 2023 11:30:56 GMT

I am proberly just old fashioned and not to tecky, was ok with old app but
afraid this one is not what I call a ABC and idiot proof ,so I am out and
will stick to dial 150 fir a human to talk too