topic Re: website account in EE app and website

website account

fjKirk7 — Thu, 01 Jun 2023 10:05:27 GMT

I joined EE in December and EVERY single time I have reied to log into my account since then it says 'Something went wrong, try again later' EVERY single time...

I would like to know what is going on or is it just a good for nothing website from yet another company that cares nothing about actual customers, but all for customers' money...?

very dissapointed

fjKirk

Re: website account

Christopher_G — Fri, 02 Jun 2023 07:21:12 GMT

Hi @fjKirk7

Welcome to the community.

If you have had this problem for a while, I'd recommend speaking to our technical support team so they can check your account for you.

Chris

Re: website account

fjKirk7 — Thu, 01 Jun 2023 18:24:12 GMT

just happened again... and now even the app won't run as its under 'improvement' - total unfunny joke this company!

Re: website account

Christopher_G — Fri, 02 Jun 2023 07:21:34 GMT

Hi @fjKirk7

Did you speak to our technical support team?

Chris

Re: website account

fjKirk7 — Tue, 06 Jun 2023 23:24:47 GMT

I did... its says "Messaging is currently unavailable. We apologise for any inconvenience caused."

Also, still cannot login site via login page... and app is still undergoing improvements. It's a total unfunny joke!

And as I was typing a prompt stopped me asking me 'tell us what you think'

OK I will!

Re: website account

Christopher_G — Wed, 07 Jun 2023 06:58:08 GMT

If you speak to our Mobile Care team on 150, they will be able to help you with this, @fjKirk7

Chris

Re: website account

fjKirk7 — Tue, 13 Jun 2023 21:49:20 GMT

Hi I called 150 and a robot voice sends me a text link to follow, then in the link it eventually tells me to call 150!!!

I still cannot login in with your EE app... it has been 'under going improvements' for 3 weeks now!!

And I still cannot login into MY ee via the login page... its says 'there seems to be something wrong, try again later' this has been the case for months! If I go down the page and click on EE Community it logs me in, and I can then go to MY EE account.

not a happy customer

fjkirk7

Re: website account

Christopher_G — Wed, 14 Jun 2023 06:43:10 GMT

Hi @fjKirk7

If you call 150 and follow the options for mobile technical support, you should get the option to speak to someone.

Chris

Re: website account

KarineCampos — Wed, 21 Feb 2024 17:31:57 GMT

hey will not help you, I'm afraid. I'm calling and using the chat since November 2023 and still without access to my company invoices. Technical team told me the website and app are under upgrading and it will soon be done - FOR THE PAST 3 MONTHS. How is it possible????

Re: website account

fjKirk7 — Fri, 01 Mar 2024 14:13:52 GMT

you are nothing but a bad joke - did you EVEN READ MY COMMENT! DO NOT BOTHER TO ANSWER ME!

Re: website account

Leanne_T — Fri, 01 Mar 2024 15:23:07 GMT

Hi @fjKirk7

To get your EE account looked into and support ticket raised you would need to contact our tech guides.

If you call 150 and select technical support and then the option to speak to a guide they will get this looked into for you.

Leanne.

Re: website account

Ggoode — Fri, 01 Mar 2024 15:59:14 GMT

Same issue been happening to me too mate. Can't use the app and can't log in online. I've spoken to about 15 different people from EE and no one can fix it. I've come to accept it shall not be fixed and I need a new provider 😂