topic Re: How do I get a data upgrade on my phone if I'm going to be working abroad in EE app and website

How do I get a data upgrade on my phone if I'm going to be working abroad

Disappointed2e — Mon, 12 Jun 2023 19:36:29 GMT

Re: How do I get a data upgrade on my phone if I'm going to be working abroad

Disappointed2e — Mon, 12 Jun 2023 19:34:59 GMT

It's impossible to talk to anyone about roaming as you self congratulate yourselves on all the ways you can make money out of us, without giving us the service we need. I need to have a data upgrade as I'm going to be in a house with no internet and will need to access email etc. I just want to talk to a human who can think not an algorithmic bot.

Re: How do I get a data upgrade on my phone if I'm going to be working abroad

Disappointed2e — Mon, 12 Jun 2023 19:38:07 GMT

To continue. The place I'm staying has no internet accessibility. I have heard that Tesco mobile provide sufficient data for £20 a month to enable working without Internet access. If it can't be solved by you, I may well take my business elsewhere.

Re: How do I get a data upgrade on my phone if I'm going to be working abroad

Chris_B — Mon, 12 Jun 2023 19:49:48 GMT

@Disappointed2e Of you require more data you can purchase more data or you can you can request to in your tariff allowance you do this by calling customer services. You need to also make sure roaming is enabled on your EE account you do this by texting ROAMING to 150. In order to be able to use your allowances while abroad you’ll need to purchase the roam abroad pass. You can do this via your EE account.
You are also not speaking with customer services on here as this is a public forum.

Re: How do I get a data upgrade on my phone if I'm going to be working abroad

Disappointed2e — Mon, 12 Jun 2023 20:15:21 GMT

Thanks, I've tried calling them, writing to them etc. I'm giving up, they come out as mediocre on the Which scale, so I'll opt for a company with better service.

Re: How do I get a data upgrade on my phone if I'm going to be working abroad

Katie_B — Tue, 13 Jun 2023 06:22:08 GMT

Good morning @Disappointed2e.

I would love to help get this sorted for you.

When you call 150 what options do you select?

Our customer care team are available during our opening hours which is 8am -9pm Monday to Friday and 8am - 8pm Saturday and Sunday.

Speak soon,

Katie

Re: How do I get a data upgrade on my phone if I'm going to be working abroad

Katie_B — Tue, 13 Jun 2023 06:22:54 GMT

Hello @Disappointed2e.

I have responded to your other THREAD.

Katie