https://community.ee.co.uk/t5/EE-app-and-website/ee-app/m-p/1262838#M43167 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3728785">@Cubby67</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you made sure you have the latest version? Have you uninstalled and reinstalled the app?</P> <P>I have found that exiting the app and getting it up again it works, have not needed to uninstall and reinstall.</P> <P>If this does not work, you could ring customer service and ask them to reset your account.</P> Mon, 12 Jun 2023 14:54:26 GMT Schockwave 2023-06-12T14:54:26Z https://community.ee.co.uk/t5/EE-app-and-website/ee-app/m-p/1262807#M43162 <P>Can anyone from ee tell me whats going on their app hasn't worked for atleast 3 weeks and someone from ee said they would call me back regarding another issue 2 weeks later im still waiting for his call <span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Mon, 12 Jun 2023 13:57:56 GMT https://community.ee.co.uk/t5/EE-app-and-website/ee-app/m-p/1262807#M43162 Cubby67 2023-06-12T13:57:56Z https://community.ee.co.uk/t5/EE-app-and-website/ee-app/m-p/1262838#M43167 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3728785">@Cubby67</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you made sure you have the latest version? Have you uninstalled and reinstalled the app?</P> <P>I have found that exiting the app and getting it up again it works, have not needed to uninstall and reinstall.</P> <P>If this does not work, you could ring customer service and ask them to reset your account.</P> Mon, 12 Jun 2023 14:54:26 GMT https://community.ee.co.uk/t5/EE-app-and-website/ee-app/m-p/1262838#M43167 Schockwave 2023-06-12T14:54:26Z