topic Re: Error viewing bills & payments via the App in EE app and website

Error viewing bills & payments via the App

xer0w — Sun, 21 May 2023 10:09:55 GMT

I'm getting the following error whenever I try and view Bills & Payments in the mobile app (android):

Sorry, something's gone wrong.

I've tried reinstalling the app which didn't make any difference.

This only affects the app, I can view my bills and payments fine via the website.

Any ideas?

Re: Error viewing bills & payments via the App

Leanne_T — Sun, 21 May 2023 10:24:53 GMT

Hi @xer0w

Thanks for coming here.

It sounds like you have tried everything you can, this will need to be looked into by our customer care team. Please call us on 150 and the team will be happy to help.

Leanne.

Re: Error viewing bills & payments via the App

Northerner — Sun, 21 May 2023 10:52:28 GMT

Hi @xer0w

Try clearing your app cache and data via settings - applications/apps.

Thanks

Re: Error viewing bills & payments via the App

xer0w — Sun, 21 May 2023 10:58:02 GMT

I've reinstalled the app, which achieves the same thing, but to no avail.

Thanks anyway.

Re: Error viewing bills & payments via the App

Leanne_T — Sun, 21 May 2023 11:44:40 GMT

Thanks for trying @xer0w

Let me know how you get on after speaking to our mobile care team.

Leanne 🙂

Re: Error viewing bills & payments via the App

WillKirk — Sat, 10 Jun 2023 20:57:30 GMT

Hello,

I am having this happen to, on iPhone XR. Latest app installed, new customer, and the MyEE website works just fine. Just when I go to view my bill using the app, it errors, claiming it's all their fault — which, I know, but would be more helpful to me for it to be working.

Any suggestions other than that which I have already tried? That being deleting and re-installing the App, logging out and into the app, and standing on my head while waving my hands in the air while also singing it a song.

Re: Error viewing bills & payments via the App

Katie_B — Sun, 11 Jun 2023 07:15:28 GMT

Good morning @WillKirk.

Welcome to the community.

Are you still experiencing this today?

Katie

Re: Error viewing bills & payments via the App

WillKirk — Sun, 11 Jun 2023 08:01:59 GMT

Hello,

Yes, I am. See below screenshot.

Re: Error viewing bills & payments via the App

Katie_B — Sun, 11 Jun 2023 08:21:26 GMT

Thanks for getting back to me @WillKirk.

The problem that occurred with My EE has now been resolved.

If you are experiencing issues please give us a call on 150.

Katie

Re: Error viewing bills & payments via the App

Chris_B — Sun, 11 Jun 2023 09:14:26 GMT

@WillKirk Have you updated to the newest version of the app ? Have you tried clearing your browser history and cookies? Have you tried restarting the device? Have you fully closed the app from the app switcher ?

Re: Error viewing bills & payments via the App

WillKirk — Sun, 11 Jun 2023 09:59:34 GMT

Hello,

— Have you updated to the newest version of the app ?

— Have you tried clearing your browser history and cookies?

:::: Latest app installed, new customer, and the MyEE website works just fine.

— Have you tried restarting the device? Have you fully closed the app from the app switcher ?

:::: (I have tried) deleting and re-installing the App, logging out and into the app. (This would have removed it from the app switcher — I have restarted the device many times)

Have contacted EE and they have informed me that it is a known bug and should be addressed in a future release.

Re: Error viewing bills & payments via the App

ROSY9 — Sat, 19 Aug 2023 19:48:17 GMT

I can't view my bill, why?

Re: Error viewing bills & payments via the App

James_B — Sun, 20 Aug 2023 07:20:46 GMT

Hi @ROSY9,

Welcome to the EE Community. 🙂

What happens when you try to view your bill?

James

Re: Error viewing bills & payments via the App

mikeyshaw — Fri, 15 Mar 2024 08:32:30 GMT

I am getting error on app and on EE website. This has been all week. It is rather annoying.

Re: Error viewing bills & payments via the App

Christopher_G — Fri, 15 Mar 2024 15:38:46 GMT

Hi @mikeyshaw

We’re aware of a small number of user who are having problems accessing their bills online. Our support teams are investigating this and working to fix it as soon as possible.

In the meantime, please try using the EE App and the EE Online desktop site. If you still can’t access your bills, and you need information urgently, please give us a call on 150.

Chris