topic Re: Broken App in EE app and website

Broken App

Patt1 — Sat, 10 Jun 2023 04:19:52 GMT

Since this morning, when I try to log into the EE app, I keep getting a warning the the page is not secure. Removed & reinstalled, cleared cache & cookies & still the problem persists. I can access the website though it’s a bit slow. The app was easier.

Re: Broken App

Bionic69 — Sat, 10 Jun 2023 04:34:54 GMT

Hi @Patt1 ive exactly the same problem this morning with the app it was working ok yesterday but today I can’t access the my app ! But if your contract I guarantee the app will be up and running properly when your bills due and ee want there money 🤣🤣 !!

come on ee technical staff sort the app issues out 👊

Re: Broken App

Patt1 — Sat, 10 Jun 2023 04:45:03 GMT

They do these endless ‘improvements’ which only makes it worse, should leave it alone! Like you, my app was working fine yesterday.

Re: Broken App

PollyPike — Sat, 10 Jun 2023 06:41:22 GMT

I have the same issue, has anyone found out the reason why?

Re: Broken App

Chris_B — Sat, 10 Jun 2023 06:50:32 GMT

@Patt1 Just because you didn’t have an issue it doesn’t mean there wasn’t an issue. If only all customers had the same issue at the same time that would make it so much easier to fix. Unfortunately it doesn’t work like that while it might be ok for the vast majority of customers there will be issues for the minority so this has to be addressed. Perhaps you all customers should have exactly the same device because that would make it so much easier to code an app.

Re: Broken App

Patt1 — Sat, 10 Jun 2023 07:05:27 GMT

I don’t need a lecture from you @Chris_B thank you. Any further replies from you will be ignored as I can’t block you on here.

Re: Broken App

Northerner — Sat, 10 Jun 2023 08:11:44 GMT

Hi @Patt1

I get the same error on Android.

i would not recommend proceedings (if you can). Hopefully EE will officially acknowledge the error or fix it ASAP.

In the interim if you need to know your account balance, remaining data etc then text BA to 150.

Re: Broken App

Chris_B — Sat, 10 Jun 2023 08:27:59 GMT

@Patt1 Looks like I hit a soft spot and you don’t like hearing anything that you don’t agree with. Unfortunately you’re going to hear all sorts of things you don’t agree with in your life.

Re: Broken App

Patt1 — Sat, 10 Jun 2023 08:50:12 GMT

Thanks, I can access their website & the text service. Reported it to EE too.

Re: Broken App

354- — Sat, 10 Jun 2023 10:45:16 GMT

Same error message, describing certificate error. Uninstalled the app for now!🌠

Re: Broken App

Patt1 — Sat, 10 Jun 2023 10:47:28 GMT

Now my app is working sporadically but if it does work, it asks for all the log in details each time.

Re: Broken App

354- — Sat, 10 Jun 2023 10:58:45 GMT

This is what is displayed when following the "Advanced" link

sec-cert-exp-10-J-23