topic Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡 in EE app and website

WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Robbertino — Mon, 05 Jun 2023 18:12:13 GMT

Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Chris_B — Mon, 05 Jun 2023 20:37:55 GMT

@Robbertino The app is not down. It’s your device. Clear the device cache and uninstall and reinstall the app.

Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Robbertino — Mon, 05 Jun 2023 20:50:20 GMT

Thank you, Chris... sorted👍

But there must be some glitch, as i've had the app for more than 2 years and never has the app been down for 2 weeks??

Thanks...

Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Chris_B — Tue, 06 Jun 2023 13:33:28 GMT

@Robbertino The device has locked on to the settings of the old version of the app and clearing the cache has removed those settings allowing the new app to function correctly when you open it. The app hasn’t been down it’s a device issue.

Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Garrybear75 — Sat, 10 Jun 2023 06:14:25 GMT

Same here a bit annoying

Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Robbertino — Sat, 10 Jun 2023 09:59:35 GMT

The EE APP IS FAULTY... I'VE UNINSTALLED AND RE-INSTALLED IT ABOUT 5 TIMES AND NOW AGAIN IT DISPLAYS THIS MESSAGE.

I HAVE OVER 100 APPS ON MY PHONE AND THEY ALL WORK FINE.

THERE IS SOME KIND OF FAULT OR GLITCH ON THE EE APP😡

Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Wombat406 — Sat, 10 Jun 2023 10:08:33 GMT

It IS a APP issue i have followed the instructions about installing, clear cache and reinstalling the app. When are EE going to accept the fact they messed with the new app by releasing it full of bugs. This was working fine yesterday no with same issue everyone else

Re: WHAT'S WRONG WITH THE APP EE?? THE APP HAS BEEN DOWN FOR ABOUT 2 WEEKS😡😡😡

Leanne_T — Mon, 12 Jun 2023 06:58:55 GMT

Morning everyone.

Can you try deleting the app then going to the play/app store searching My EE and redownload the app, does this work for you?

If not, what happens when you log in? Can you access your My EE account online?

Leanne.