topic Re: I have been trying to pay my telephone bill but can't get into it in EE app and website

I have been trying to pay my telephone bill but can't get into it

Maddison13 — Fri, 09 Jun 2023 07:40:37 GMT

Chris_B — Fri, 09 Jun 2023 08:48:11 GMT

@Maddison13 Clear your device cache and uninstall and reinstall the my EE app

Spaggs75T — Fri, 09 Jun 2023 09:29:16 GMT

That's no good when your doing maintenance on your side.

Wouldn't it be easier for yourself & customers to do this in an eve around 10pm when less people are likely to need to use it?

Leanne_T — Fri, 09 Jun 2023 09:41:46 GMT

Thanks for coming here.

If you are using the app, have you tried deleting the app and re-installing from the play/app store?

Can you log into your My EE account online?

Leanne 🙂