topic Re: App loading time in EE app and website

App loading time

paulswift36 — Fri, 09 Jun 2023 05:26:17 GMT

Christopher_G — Fri, 09 Jun 2023 08:48:44 GMT

Have you tried updating your app through your phone's app store?
Chris

paulswift36 — Fri, 09 Jun 2023 08:53:02 GMT

Hi. Yes, it's had several updates. When starting the app it sits on the
full green EE screen for over 30 seconds every time.

Christopher_G — Fri, 09 Jun 2023 09:09:37 GMT

Could you try completely deleting it and re-downloading it please, @paulswift36?

Chris

paulswift36 — Fri, 09 Jun 2023 10:17:02 GMT

Did all that, was actually much worse the first time and now it's just as
bad as before.

chistery — Fri, 09 Jun 2023 10:29:57 GMT

Mines fairly slow, usually about 9 seconds on a Samsung S23 Ultra, sometimes slower, before the fingerprint screen pops up.