topic Re: Slow app in EE app and website

Slow app

Sophiem70 — Tue, 06 Jun 2023 09:30:11 GMT

Does anyone know why the ee app is so slow takes forever to log in and it's nothing to do with signal as it's the same when on WiFi. Thanks

Re: Slow app

James_B — Tue, 06 Jun 2023 12:22:47 GMT

Hi @Sophiem70,

Welcome to the EE Community. 🙂

Are you using the latest version of the app? (Please check your app store for updates if you're not sure.

James

Re: Slow app

djcsurf — Thu, 08 Jun 2023 20:39:19 GMT

Same for me, since last 2-3 app updates it's slow. It takes minimum 15 seconds from opening app to prompt for fingerprint. Yes I have clean installed latest version.

Re: Slow app

James_B — Fri, 09 Jun 2023 07:02:12 GMT

Have you tried clearing the app's cache @djcsurf?

James

Re: Slow app

djcsurf — Fri, 09 Jun 2023 08:01:47 GMT

As stated, clean install.

Have done this last couple of version.

Definitely something in last 2-3 updates has caused this problem and if I try installing an older version it tells me to update. EE to blame for this problem.

Re: Slow app

James_B — Fri, 09 Jun 2023 08:08:16 GMT

Thanks for this feedback @djcsurf

I'll pass it over to the My EE team for you.

James

Re: Slow app

Sophiem70 — Mon, 12 Jun 2023 15:44:59 GMT

Updated ee app being used and cache cleared makes no difference

Re: Slow app

Katie_B — Mon, 12 Jun 2023 16:13:43 GMT

Hi @Sophiem70.

Thanks for getting back to us.

I would recommend reporting this to our technical care team who can look into this further for you.

Katie

Re: Slow app

laverpau — Sat, 24 Jun 2023 07:54:42 GMT

Over the last two updates this App has got slower and slower. Installed lasted version of App 23/06/23, cleared cache/data/etc still painfully slow. Its takes two minutes to recognise login then hangs when selecting 'gift data'.

Very poor from EE

Re: Slow app

Dariush — Sat, 24 Jun 2023 18:53:42 GMT

The EE app has also been slow for me for the last two years TOO. It has gradually now become unsueabley slow and frankly unacceptable from EE.

Re: Slow app

Dariush — Sat, 24 Jun 2023 20:10:52 GMT

I just installed the ee app on my partner's Apple 8s and operating the app was a breeze!! My conclusion is that ee app for android must have something wrong with it....hope this help the app troubleshooters!!

Re: Slow app

PJames00 — Mon, 24 Jul 2023 16:34:50 GMT

Same with me. The MYEE app is so slow, it's almost unusable.

Re: Slow app

Scotty123 — Tue, 25 Jul 2023 06:45:58 GMT

Same here, since the big update to EE App a few months back the App is so slow it takes forever, particularly when waiting for Gift Data aspect yo load. I to have latest version installed, cache cleared, no problem with any other Apps on phone. Tedious. EE must be aware when they do these major updates, prior to releasing on its customers.

Re: Slow app

Leanne_T — Tue, 25 Jul 2023 07:06:30 GMT

Hi @Scotty123

Thanks for coming here.

Have you tried deleting the app from the device, then redownloading from the play/app store to see if this helps?

Leanne.

Re: Slow app

Dariush — Tue, 25 Jul 2023 08:11:32 GMT

Hi,

Yes I have and it didn't make slightest difference.

Re: Slow app

Leanne_T — Tue, 25 Jul 2023 08:14:39 GMT

Thanks @Dariush

What device are you using?

Also, what version of the app do you have installed?

Leanne.

Re: Slow app

Dariush — Tue, 25 Jul 2023 10:00:32 GMT

Samsung galaxy S20 Ultra.

Since your last message it has taken me this long to get your app up and
get the version number. This should tell you how dysfunctional this app is!

Version: 5.18.1

Re: Slow app

Leanne_T — Tue, 25 Jul 2023 11:21:48 GMT

Thank you @Dariush

Do you have a low power mode option turned on in your device settings?

Can you log into your My EE account through a web browser, do you have any delay?

Leanne.

Re: Slow app

Dariush — Wed, 26 Jul 2023 09:47:53 GMT

Do you have a low power mode option turned on in your device settings? No

Can you log into your My EE account through a web browser, do you have any
delay? Yes I can login to My EE account through Web browser and no I don't
have any delays.

Re: Slow app

Leanne_T — Wed, 26 Jul 2023 10:07:30 GMT

Thanks for coming back to me @Dariush

In this case, please call us on 150 and report the app running slow to our tech gurus they can get this looked into and help you further 🙂

Leanne.