topic cant gift data in EE app and website

cant gift data

Rachelsayers — Thu, 08 Jun 2023 10:00:46 GMT

Hi, I need to gift data to my daughter and husband each month but it just says can't gift data at this time. This is useless as they have 1 GB and I share my data with them. Can you please fix this, its been happening for months.

Re: cant gift data

Leanne_T — Thu, 08 Jun 2023 11:32:14 GMT

Hi @Rachelsayers

Thanks for coming here.

Do you get the same message if you try and gift data using the my EE app and My EE account online?

Are you in the UK?

Leanne.

Re: cant gift data

Rachelsayers — Thu, 08 Jun 2023 11:34:27 GMT

Yes same error

Re: cant gift data

Leanne_T — Thu, 08 Jun 2023 11:42:38 GMT

Thanks @Rachelsayers

In this case, please call us on 150 and the team will be happy to get this looked into for you.

Leanne 🙂

Re: cant gift data

Tomos01 — Thu, 03 Aug 2023 07:37:50 GMT

I can't gift my data

Re: cant gift data

Tomos01 — Thu, 03 Aug 2023 07:38:51 GMT

Hi..I'm in UK but my app won't gift data

Re: cant gift data

Katie_B — Thu, 03 Aug 2023 07:39:27 GMT

Hello @Tomos01.

Are you being presented with an error message?

Katie

Re: cant gift data

Tomos01 — Thu, 03 Aug 2023 07:41:18 GMT

No it's just not coming up as it if not connecting

Re: cant gift data

Katie_B — Thu, 03 Aug 2023 07:43:05 GMT

Thanks for confirming @Tomos01.

Are you able to try doing this by logging in to your My EE online?

Katie