topic Re: Unable to upgrade in EE app and website

Unable to upgrade

Bw15 — Thu, 08 Jun 2023 00:02:56 GMT

Morning,

I am able to upgrade my Apple Watch as the contract is almost finished. But the website and the app will not let me.

please can you advise?

I was hoping to upgrade my Apple Watch 6 to the Apple Watch ultra? Can you please come back to me with prices as I don’t want to pay anymore than I already am but would like to upgrade.

kind regards

ben whitmore

Re: Unable to upgrade

Christopher_G — Thu, 08 Jun 2023 07:31:07 GMT

Hi @Bw15

Welcome to the community.

I recommend speaking to our Mobile Care team on 150 so they can check what is available for you.

Chris

Re: Unable to upgrade

Lorna3440 — Tue, 25 Jul 2023 14:10:24 GMT

I have the same issue

Re: Unable to upgrade

Katie_B — Tue, 25 Jul 2023 15:24:33 GMT

Hello @Lorna3440.

What happens when you try to process your upgrade?

How long left is remaining on the contract?

Katie