topic Re: App update......why is it taking so long to sort this out 5 days is far too long in EE app and website

App update......why is it taking so long to sort this out 5 days is far too long

Chris-king1 — Mon, 05 Jun 2023 05:47:59 GMT

Re: App update......why is it taking so long to sort this out 5 days is far too long

Chris_B — Mon, 05 Jun 2023 06:14:27 GMT

@Chris-king1 The app is working. Have you cleared your device cache? Have you uninstalled and reinstalled the app ?

Re: App update......why is it taking so long to sort this out 5 days is far too long

Chris-king1 — Mon, 05 Jun 2023 09:23:35 GMT

this is all I get now after uninstall and reinstall so whats your ne advice

Re: App update......why is it taking so long to sort this out 5 days is far too long

Leanne_T — Mon, 05 Jun 2023 09:36:53 GMT

Hi @Chris-king1

Did you re-download the app from the play/app store?

Can you reset the device and try logging in again?

Leanne.

Re: App update......why is it taking so long to sort this out 5 days is far too long

Chris-king1 — Mon, 05 Jun 2023 09:59:27 GMT

Hi leanne,

I have restarted my phone I have reinstalled the app from the play store I have done what the grand master Chris_b advised and all I get is the lovely blue/green screen with the ee symbol on it....oh but everyone's bill has gone up by 13% lol so I guess ee got something right

Re: App update......why is it taking so long to sort this out 5 days is far too long

Leanne_T — Mon, 05 Jun 2023 10:25:20 GMT

Thanks @Chris-king1

What device are you using?

Leanne.