topic Re: Upgrade in EE app and website

Upgrade

Dave658 — Sun, 04 Jun 2023 16:19:36 GMT

I am trying to upgrade my phone on the app but keep getting sent back to original screen when trying to search upgrades

Re: Upgrade

Katie_B — Mon, 05 Jun 2023 07:12:00 GMT

Hello @Dave658.

Does the same happen if you log in to your My EE online?

Katie

Re: Upgrade

Dave658 — Mon, 05 Jun 2023 07:15:27 GMT

Yes same thing

Sent from Outlook for Android<>

Re: Upgrade

Katie_B — Mon, 05 Jun 2023 07:18:33 GMT

Thanks for confirming @Dave658.

I would recommend giving us a call so our customer care team can do an account refresh.

The team will also be able to help you with your upgrade and any questions you may have.

Katie

Re: Upgrade

AlmightyEgg — Mon, 31 Jul 2023 19:43:24 GMT

Identical problem here. It's clearly a problem your end and not with this person or my account and don't particularly want to call and spend an hour on the phone

Re: Upgrade

Katie_B — Tue, 01 Aug 2023 06:31:39 GMT

Hi @AlmightyEgg.

Welcome to the community.

Have you been able to try another device?

Katie

Re: Upgrade

fuzzyfelt — Thu, 21 Mar 2024 08:12:30 GMT

Same problem here. Tried on iOS EE App, Chrome and Safari. All give errors like "Can't log you in" or "we can't load this right now".

Re: Upgrade

Christopher_G — Thu, 21 Mar 2024 12:12:56 GMT

Hi @fuzzyfelt

Welcome to the community.

I'm sorry to hear that you can't access that information online. With this happening on more than one browser, it could be an issue with your account. I recommend speaking with our technical support team so they can look into this for you.

Chris