topic Re: Me EE in EE app and website

Me EE

Roclander — Sat, 03 Jun 2023 22:18:17 GMT

So I've got the "my ee" app on my mobile. It's a really pretty green colour with the ee badge. When I tap on the app it comes up and....just sits there.....doing......nothing.....sighhh.

Re: Me EE

Roclander — Sat, 03 Jun 2023 22:23:13 GMT

So I've got the "my ee" app on my mobile. It's a really pretty green colour with the ee badge. When I tap on the app it comes up and....just sits there.....doing......nothing.....sighhh.

Re: Me EE

XRaySpeX — Sat, 03 Jun 2023 22:37:34 GMT

Uninstall & reinstall from your apps store.

Re: Me EE

Chris_B — Sun, 04 Jun 2023 07:27:44 GMT

@Roclander Have you tried clearing your device cache?

Re: Me EE

Roclander — Sun, 04 Jun 2023 07:49:14 GMT

Yep done that thanks for the info I clear my phone each night. Is it worth trying vodaphone 🤔

Re: Me EE

Chris_B — Sun, 04 Jun 2023 07:57:12 GMT

@Roclander Have you tried what @XRaySpeX has put ?

Re: Me EE

Roclander — Sun, 04 Jun 2023 08:07:06 GMT

Yep done that too several times sighhh. It's good to know your all out there and can be bothered for me. I reckon the app is just down and being sorted at the "office" if you know what I mean. Ill just go and argue with the cat 🤣

Re: Me EE

Christopher_G — Sun, 04 Jun 2023 08:47:07 GMT

Hi @Roclander

Could you try updating the app through your phone's app store please?

Chris

Re: Me EE

Roclander — Sun, 04 Jun 2023 09:03:07 GMT

Yep done that too sighhh. The app is just broken

Re: Me EE

Christopher_G — Sun, 04 Jun 2023 10:11:52 GMT

It may be worth speaking to our technical support team, @Roclander

Chris