topic Re: Is anyone else having problems with the app for Android? in EE app and website

Is anyone else having problems with the app for Android?

Wimbrill — Fri, 02 Jun 2023 08:52:36 GMT

The EE app seems to have stopped working for me since the upgrade, at home I have no phone signal and rely on a wifi connnection to use my phone, if this has anything to do with it. The app loads a screen with a small ee logo and then just sits there until finally asking for a logon via a browser, which then tells me I have no signal.

Any ideas, the app is useful for me to see what data levels I have left and for data gifting.

Re: Is anyone else having problems with the app for Android?

Christopher_G — Fri, 02 Jun 2023 11:13:11 GMT

Hi @Wimbrill

Welcome to the community.

Could you try deleting and redownloading the app please?

Chris

Re: Is anyone else having problems with the app for Android?

Anneandsimon — Fri, 02 Jun 2023 11:32:17 GMT

I'm having the same problem got no signal my bill is due soon and I can't get on to pay my bill its been updating for two days now .

Re: Is anyone else having problems with the app for Android?

Christopher_G — Fri, 02 Jun 2023 11:45:36 GMT

Did you try deleting and redownloading the app, @Anneandsimon?

Are you able to log into the My EE desktop site?

Chris

Re: Is anyone else having problems with the app for Android?

Wimbrill — Fri, 02 Jun 2023 13:24:34 GMT

Hi Christopher,

Yes I have tried all the usual, clear cache and data and reinstall.

Is there any thing else I can try?

Re: Is anyone else having problems with the app for Android?

Christopher_G — Fri, 02 Jun 2023 13:28:09 GMT

Thanks @Wimbrill

Are you able to log into the My EE desktop site?

Chris

Re: Is anyone else having problems with the app for Android?

Wimbrill — Fri, 02 Jun 2023 13:36:26 GMT

Hi Christopher,

Yes I can login to the EE site, that is how I posted this query. Although I have also noticed that logging in to the site on my phone is a little unpredicatble. It invited me to check out upgrades and when I clicked on the upgrade area it told me the page could not be found. That was on a 4g signal, not my wifi.

Re: Is anyone else having problems with the app for Android?

Christopher_G — Fri, 02 Jun 2023 14:58:11 GMT

OK thanks for explaining, @Wimbrill

It may be worth speaking to our customer support team so they can look into this for you.

Chris

Re: Is anyone else having problems with the app for Android?

Wimbrill — Sat, 03 Jun 2023 11:20:42 GMT

Hi Christopher, thanks for that I will raise it with the team.

Re: Is anyone else having problems with the app for Android?

Wimbrill — Thu, 08 Jun 2023 09:50:46 GMT

So, I raised this sissue with tech support and it seems there are known problems with the App.

They are currently working to resolve these, and I was asked to check it in a couple of weeks time.

So now we know.