topic Re: Can't get ee app to recognise my new number in EE app and website

Can't get ee app to recognise my new number

Guest07 — Fri, 02 Jun 2023 12:22:42 GMT

I just changed my sim card. The old sim card wasn't used for over 9 months. However my app still only recognise my old sim number even though I edited my personal details mobile contact number (new sim number). Please help on how I can get the app to recognise the new sim number.

Re: Can't get ee app to recognise my new number

XRaySpeX — Fri, 02 Jun 2023 12:30:48 GMT

Your Profile's contact no. isn't necessarily the mobile no. registered to your SIM. For that you need to go in your online MyEE to Menu > A/c Settings > Add an A/c.

Re: Can't get ee app to recognise my new number

Chris_B — Fri, 02 Jun 2023 12:35:00 GMT

@Guest07 Your old sim/number was for that account you now have a new phone number so you need a new account.

Re: Can't get ee app to recognise my new number

Guest07 — Fri, 02 Jun 2023 12:50:10 GMT

Thanks for the answers. However, I cannot find the menu to change my account or add a new account. Please walk through slowly how to do that. Thanks.

Re: Can't get ee app to recognise my new number

XRaySpeX — Fri, 02 Jun 2023 12:58:41 GMT

Show me the landing page of your online MyEE & I'll walk thro' it from there.

Re: Can't get ee app to recognise my new number

Guest07 — Fri, 02 Jun 2023 13:07:22 GMT

Thank you for your help.

Re: Can't get ee app to recognise my new number

XRaySpeX — Fri, 02 Jun 2023 13:18:11 GMT

Isn't that the MyEE App? I said use the online MyEE (thro' a browser).

That image won't be approved as it reveals your mobile no. on this public site.

Re: Can't get ee app to recognise my new number

Guest07 — Fri, 02 Jun 2023 13:27:20 GMT

Thanks again. This is the landing page and after I clicked the menu bars.

Re: Can't get ee app to recognise my new number

XRaySpeX — Fri, 02 Jun 2023 13:34:31 GMT

Don't recognise that; it's not like I see it. Can you use a diff browser?

What do you get when you click on that 3-bar gate @ bottom R?

Re: Can't get ee app to recognise my new number

Guest07 — Fri, 02 Jun 2023 13:51:16 GMT

Thank you very much for your answers. I tried the desktop version of ee website and it all becomes clear. I managed to add a new account. KUDOS! Solved.

Re: Can't get ee app to recognise my new number

XRaySpeX — Fri, 02 Jun 2023 14:51:52 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

I managed to get on my mobile the online MyEE much like you posted 3 posts ago. From that you needed to go to the 3-bar gate Menu @ top L > My EE > My EE Mobile & then follow the path I originally gave.