https://community.ee.co.uk/t5/EE-app-and-website/Is-the-EE-site-down-Can-t-get-to-my-account-page/m-p/1258609#M42335 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2643693">@Chris343</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>No the site is not down, are you using the app or logging via the website? Either or both should work.</P> <P>If it is the app, make sure you have the latest version, otherwise uninstall it and reinstall it, that should solve the problem, otherwise ring customer service to get this sorted, as they may have to reset your account, just let them know the app is not working for you.</P> Thu, 01 Jun 2023 16:59:46 GMT Schockwave 2023-06-01T16:59:46Z https://community.ee.co.uk/t5/EE-app-and-website/Is-the-EE-site-down-Can-t-get-to-my-account-page/m-p/1258585#M42330 Thu, 01 Jun 2023 15:52:43 GMT https://community.ee.co.uk/t5/EE-app-and-website/Is-the-EE-site-down-Can-t-get-to-my-account-page/m-p/1258585#M42330 Chris343 2023-06-01T15:52:43Z https://community.ee.co.uk/t5/EE-app-and-website/Is-the-EE-site-down-Can-t-get-to-my-account-page/m-p/1258609#M42335 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2643693">@Chris343</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>No the site is not down, are you using the app or logging via the website? Either or both should work.</P> <P>If it is the app, make sure you have the latest version, otherwise uninstall it and reinstall it, that should solve the problem, otherwise ring customer service to get this sorted, as they may have to reset your account, just let them know the app is not working for you.</P> Thu, 01 Jun 2023 16:59:46 GMT https://community.ee.co.uk/t5/EE-app-and-website/Is-the-EE-site-down-Can-t-get-to-my-account-page/m-p/1258609#M42335 Schockwave 2023-06-01T16:59:46Z