topic Re: How is shutting website an improvement? Please explain. in EE app and website

How is shutting website an improvement? Please explain.

Df8235 — Thu, 01 Jun 2023 08:57:42 GMT

Re: How is shutting website an improvement? Please explain.

Katie_B — Thu, 01 Jun 2023 10:20:18 GMT

Hello @Df8235.

Welcome to the community.

Are you experiencing issues with the EE website or your My EE account?

Katie

Re: How is shutting website an improvement? Please explain.

EssexBoyEE — Thu, 01 Jun 2023 11:50:37 GMT

I believe the MyEE Website Login Page is down at the moment.

Re: How is shutting website an improvement? Please explain.

354- — Thu, 01 Jun 2023 13:30:24 GMT

add-on.ee.co.uk/status - on EE 4G mobile broadband is not available.

! Sorry, something went wrong

Please try again (GW034)

Re: How is shutting website an improvement? Please explain.

Chris_B — Thu, 01 Jun 2023 15:29:35 GMT

@354- Does it work now ? As I can now login to my account

Re: How is shutting website an improvement? Please explain.

354- — Thu, 01 Jun 2023 15:49:33 GMT

@Chris_B - Able to view the info now.

Also when I text BA/AL to 150 at the time, to check. 150 returned, saying I was not an EE customer, also text "number" to 150, it said I was not an EE customer.

Dialled 150 to listen to the lady's voice for balance, she was able to say the correct balance.

Everything has caught up now and working and displaying.

Re: How is shutting website an improvement? Please explain.

Df8235 — Fri, 02 Jun 2023 10:37:34 GMT

This is the third day the website has been shut. I need to transfer data
from my tablet to my mobile. If the data hasn't been transferred by Monday
5th I forfeit something I have paid for.

Re: How is shutting website an improvement? Please explain.

Katie_B — Fri, 02 Jun 2023 10:42:08 GMT

Hi @Df8235.

I am sorry to hear you have not yet been able to gift data.

Our customer care team on 150 will be happy to process this you.

Katie