topic Re: Impossible to gift data in EE app and website

Impossible to gift data

Anzapp — Wed, 31 May 2023 17:39:27 GMT

Hello. I know that this has been asked before, but I cannot find an answer that works.

First of all, I have uninstalled and reinstalled the EE app (for iPhone) and I have the latest version.

I would like to gift data to my wife. (a) We both have an 'essential' plan that should allow this; (b) both numbers are under the same account; (c) I am the account owner; (d) before the new version of the App we were always able to do this, so it is not a problem with the accounts etc...

On the basis of this:

On my 'Home' page there is no 'gift data' button to be found
If I go ... View full usage > Family Usage > Click on my number I only see 3 options: (a) Data Usage; (b) extra charges; (c) Total free data

I read the previous discussions on this community, I have watched your videos but I cannot solve this problem.

I remember gifting data was so simple before the new version of the app. I am missing something? How can I do it from my PC until this bug is solved?

Thank you very much for your help.

Re: Impossible to gift data

Chris_B — Wed, 31 May 2023 17:44:21 GMT

@Anzapp Do you not see this when you scroll down a bit on the home page

Re: Impossible to gift data

Anzapp — Wed, 31 May 2023 18:19:17 GMT

Hello @Chris_B .

No, this is all I see.

Re: Impossible to gift data

Leanne_T — Thu, 01 Jun 2023 07:34:57 GMT

Morning @Anzapp

Thanks for coming here.

Can you gift data in your My EE account online?

To get the app looked into, please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: Impossible to gift data

Anzapp — Thu, 01 Jun 2023 11:23:17 GMT

Hello @Leanne_T

Now the app seems to be working. This is very strange.

The problem is solved, however. Thank you for your support.

Re: Impossible to gift data

Christopher_G — Thu, 01 Jun 2023 11:49:27 GMT

Thank you for letting us know, @Anzapp

Chris

Re: Impossible to gift data

John19771 — Tue, 30 Apr 2024 17:23:44 GMT

I get that message saying that im not elegible??

Re: Impossible to gift data

Christopher_G — Wed, 01 May 2024 06:40:19 GMT

Hi @John19771

Welcome to the community.

What kind of plans are the other numbers on your account on? Are they No Frills plans?
Chris