topic EE still down!?!?! in EE app and website

EE still down!?!?!

Nickdeltic17 — Wed, 31 May 2023 23:05:56 GMT

What on earth is your reason for not fixing this? Have you been hacked by the East or something? My son needs data!

You are the first to take my money, more expensive than most . I've been threatening to change after many years but this time I'm OffSki!...

Re: EE still down!?!?!

Leanne_T — Thu, 01 Jun 2023 07:09:20 GMT

Hi @Nickdeltic17

Thanks for coming here.

Are you unable to access your My EE app?

If so, have you been able to log in since you posted?

If not, can you try deleting the app, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Leanne

Re: EE still down!?!?!

EEStreetBanned — Thu, 01 Jun 2023 22:29:22 GMT

I agree : it’s very poor. It’s been down for days and the splash screen is not helpful or informative: EE could easily push updates to our phones . It don’t care why it’s down : I’d like the professional courtesy of clear information though and perhaps a hint on where to view info I’d normally use the app for.
it’s just rookie customer service.

Re: EE still down!?!?!

Nickdeltic17 — Fri, 02 Jun 2023 06:13:07 GMT

Perfectly put 👍

xxxxxx (xxxx xxxxx)

[Mod edit: Please do not post personal information on the public board. Thanks!]