topic Re: App not working. Come on EE, sort it out in EE app and website

App not working. Come on EE, sort it out

KES18 — Mon, 29 May 2023 21:04:02 GMT

Re: App not working. Come on EE, sort it out

Schockwave — Mon, 29 May 2023 21:43:57 GMT

Hello @KES18 ,

Have you tried uninstalling it and reinstalling it? I certainly works for me and many others.

Re: App not working. Come on EE, sort it out

Leanne_T — Tue, 30 May 2023 07:56:51 GMT

Morning @KES18

Thanks for coming here.

Have you been able to log in since you posted?

If not, can you try deleting the app, then going to your app/play store and redownloading the My EE app as @Schockwave has advised.

Does this work for you?

Leanne 🙂

Re: App not working. Come on EE, sort it out

Majorminsh — Sat, 17 Jun 2023 13:03:35 GMT

Didn't for me unfortunately. Tried calling ee but customer service is currently unavailable!!!

Re: App not working. Come on EE, sort it out

Leanne_T — Sat, 17 Jun 2023 13:25:44 GMT

Hi @Majorminsh

What happens when you try and log into the app?

Can you log into your My EE account online?

Leanne 🙂

Re: App not working. Come on EE, sort it out

pennyarrow — Thu, 22 Jun 2023 16:03:17 GMT

I am having the same problem. I have tried clearing the cache. I have tried deleting and reinstalling. I log in and then it just hangs on the logo page. Yes I can login online.

Re: App not working. Come on EE, sort it out

Schockwave — Thu, 22 Jun 2023 16:40:30 GMT

Hello @pennyarrow ,

Welcome to the community,

You will have to ring customer service to get your account reset.

You can also log in to your account via the website.