topic Re: My account does bot recognise my mobile number in EE app and website

My account does bot recognise my mobile number

Michelle561 — Mon, 29 May 2023 14:04:39 GMT

Why does my ee account not recognise my mobile.number

Re: My account does bot recognise my mobile number

Katie_B — Tue, 30 May 2023 07:14:22 GMT

Hello @Michelle561.

Are you trying to add a number to your current EE account?

What error message are you seeing?

Please provide more details so we can help further.

Katie

Re: My account does bot recognise my mobile number

Royroyndebz — Tue, 25 Jul 2023 13:05:53 GMT

I have same problem. When I enter my number it won't confirm. Message says an account already exists for that number. So i can't top up or view balances

Re: My account does bot recognise my mobile number

Katie_B — Tue, 25 Jul 2023 13:28:03 GMT

Hello @Royroyndebz.

Welcome to the community.

Our customer care team on 150 will be able to do a search and remove any accounts that may have previously been set up.

Katie