topic App in EE app and website

App

Cosguin — Tue, 30 May 2023 06:37:47 GMT

the app is down and I need to transfer data

can you help?

thanks

Re: App

Chris_B — Tue, 30 May 2023 07:13:12 GMT

@Cosguin delete the app and then reinstall it. The app isn’t down . If you still can access the app after reinstalling it and call customer services and request that they reset your online account.

Re: App

Leanne_T — Tue, 30 May 2023 08:08:18 GMT

Morning @Cosguin

Thanks for coming here.

Have you been able to log in since you posted?

If not, can you try deleting the app, then going to your app/play store and redownloading the My EE app as @Chris_B has advised.

Does this work for you?

Leanne 🙂