topic Re: Latest update,why is it taking so long,its beyond a joke now !!!! in EE app and website

Latest update,why is it taking so long,its beyond a joke now !!!!

Kevc7 — Mon, 29 May 2023 18:48:47 GMT

Re: Latest update,why is it taking so long,its beyond a joke now !!!!

Chris_B — Mon, 29 May 2023 19:13:38 GMT

@Kevc7 if you have any issues logging into the my EE app try deleting it and reinstall it. There is nothing wrong with the app it is working. If you cannot log into the app after reinstalling it you need to call customer services and request that they reset your online account.

Re: Latest update,why is it taking so long,its beyond a joke now !!!!

Leanne_T — Tue, 30 May 2023 07:40:52 GMT

Hi there @Kevc7

Thanks for coming here.

Have you been able to log in since you posted?

If not, can you try deleting the app, then going to your app/play store and redownloading the My EE app as @Chris_B has advised.

Does this work for you?

Leanne 🙂

Re: Latest update,why is it taking so long,its beyond a joke now !!!!

Kevc7 — Tue, 30 May 2023 07:43:51 GMT

All sorted thank you,uninstalled and re installed it,sorted snd thanks again 👍

Re: Latest update,why is it taking so long,its beyond a joke now !!!!

Leanne_T — Tue, 30 May 2023 07:44:59 GMT

Brilliant news @Kevc7

Thanks for letting us know 🙂

Leanne.