topic Re: Updated to latest app, been trying for 2 days to get in and transfer data in EE app and website https://community.ee.co.uk/t5/EE-app-and-website/Updated-to-latest-app-been-trying-for-2-days-to-get-in-and/m-p/1257172#M41944 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2563284">@Chudders1970</a>&nbsp; try deleting the app and reinstall it. If it’s still not working after this you need to call customer services and request that they reset your online account.. &nbsp;</P> Mon, 29 May 2023 12:30:12 GMT Chris_B 2023-05-29T12:30:12Z Updated to latest app, been trying for 2 days to get in and transfer data https://community.ee.co.uk/t5/EE-app-and-website/Updated-to-latest-app-been-trying-for-2-days-to-get-in-and/m-p/1257119#M41921 Mon, 29 May 2023 09:13:49 GMT https://community.ee.co.uk/t5/EE-app-and-website/Updated-to-latest-app-been-trying-for-2-days-to-get-in-and/m-p/1257119#M41921 Chudders1970 2023-05-29T09:13:49Z Re: Updated to latest app, been trying for 2 days to get in and transfer data https://community.ee.co.uk/t5/EE-app-and-website/Updated-to-latest-app-been-trying-for-2-days-to-get-in-and/m-p/1257172#M41944 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2563284">@Chudders1970</a>&nbsp; try deleting the app and reinstall it. If it’s still not working after this you need to call customer services and request that they reset your online account.. &nbsp;</P> Mon, 29 May 2023 12:30:12 GMT https://community.ee.co.uk/t5/EE-app-and-website/Updated-to-latest-app-been-trying-for-2-days-to-get-in-and/m-p/1257172#M41944 Chris_B 2023-05-29T12:30:12Z Re: Updated to latest app, been trying for 2 days to get in and transfer data https://community.ee.co.uk/t5/EE-app-and-website/Updated-to-latest-app-been-trying-for-2-days-to-get-in-and/m-p/1257189#M41948 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2563284">@Chudders1970</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>Can you try deleting the app, then going to your app/play store and redownloading the My EE app.&nbsp;</P> <P>Does this work for you?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 29 May 2023 13:43:15 GMT https://community.ee.co.uk/t5/EE-app-and-website/Updated-to-latest-app-been-trying-for-2-days-to-get-in-and/m-p/1257189#M41948 Leanne_T 2023-05-29T13:43:15Z