topic Re: EE app down in EE app and website

EE app down

Dave10 — Sat, 27 May 2023 18:44:06 GMT

Needed urgently to see my data usage but the 'app' is being updated.

Useless for me and I have no idea how near I am to using up my data allowance.

Poor service from EE all round

Re: EE app down

Northerner — Sat, 27 May 2023 18:59:37 GMT

Hi @Dave10

Text BA to 150.

Thanks

Re: EE app down

Leanne_T — Sun, 28 May 2023 06:22:44 GMT

Hi there @Dave10

Thanks for coming here.

Can you try deleting the app, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Thanks 🙂

Leanne.

Re: EE app down

Dave10 — Mon, 29 May 2023 10:07:43 GMT

Been trying for days to access my data usage. Same message saying app is being improved and updated but whichever way, it isn't working. I need this information as I've been shocked how much data I was supposedly using since joining EE.

Very disappointed

Re: EE app down

Northerner — Mon, 29 May 2023 10:36:53 GMT

Hi @Dave10

You can check your balance and usage by texting BA to 150.

Thanks

Re: EE app down

Chris_B — Mon, 29 May 2023 12:29:09 GMT

@Dave10 if you tried deleting and reinstalling the app and it’s still not working call customer services and request that they reset your online account. The app/your account isn’t down for maintenance.