topic Re: App in EE app and website

App

Simon184 — Sun, 28 May 2023 19:04:28 GMT

Why are you taking so long to get the my EE app back up, it says a quick update but taking days?? Currently abroad with my family and need to sort additional data/gift data.

Re: App

Chris_B — Sun, 28 May 2023 20:23:00 GMT

@Simon184 have you tried deleting and reinstalling the app? The app/your account isn’t offline for maintenance.

Re: App

Techhead — Sun, 28 May 2023 21:02:20 GMT

There is a problem with the app . None of the usual troubleshooting worked for me (including deleting and re-installing the app)

So it’s been referred upwards in EE for the next version of the app.

@Simon184 you might find that it will work sometimes but will be very slow. You’ll be staring at a blank screen for a minute or two then the various parts will slowly appear.

Re: App

Leanne_T — Mon, 29 May 2023 06:55:44 GMT

Hi @Simon184

Thanks for coming here.

Can you try deleting the app, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Thanks 🙂

Leanne.