topic App in EE app and website

App

Impatientlady — Sat, 27 May 2023 19:10:10 GMT

Very annoyed that I cannot access my data allowance with the App being down all day. It is essential for me at present. Most disappointing at length of time it’s down.

Re: App

Schockwave — Sat, 27 May 2023 20:20:40 GMT

Hello @Impatientlady ,

Welcome to the community,

Are you able to log in via the website to your account? I am not sure why you are not able to do so via the app, as I have been able to log-in to the app with no difficulty.

Have you made sure that you have the latest version? You may need to uninstall it and re-install it.

Re: App

Leanne_T — Sun, 28 May 2023 06:27:03 GMT

Morning @Impatientlady

Thanks for coming here.

Can you try deleting the app, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Leanne.