topic App in EE app and website

App

DC1972 — Sat, 27 May 2023 17:48:15 GMT

Still can't access app, and what's even worse is that I tried to access it in an EE shop as well and the staff member just laughed when I could not access it...to be honest staff in the shops, particularly the one in Broughton Park nr Chester could do with some customer care skills training

Re: App

Northerner — Sat, 27 May 2023 18:20:43 GMT

Hi @DC1972

What device do you have?

Can you access your online account?

Thanks

Re: App

Leanne_T — Sun, 28 May 2023 06:18:05 GMT

Hi @DC1972

Thanks for coming here, I am very sorry to hear you have had this experience in the store.

Can you try deleting the app, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Leanne.

Re: App

DC1972 — Mon, 29 May 2023 15:55:10 GMT

I have tried this on 5 occasions now, and still no solution, and like I said the staff in the shops, particularly 1, either can't be bothered to help you or just laugh, so really not very happy, but hey ho there are plenty of other networks too choose from

Re: App

Christopher_G — Tue, 30 May 2023 06:53:43 GMT

I'm sorry to hear that, @DC1972

I would recommend calling our technical support team so they can look into this for you.

Chris