topic Re: Gift Data in EE app and website

Gift Data

SallyH43 — Sat, 27 May 2023 08:21:07 GMT

How do I gift data when the app is not working?

Re: Gift Data

Christopher_G — Sat, 27 May 2023 11:25:11 GMT

Hi @SallyH43

Welcome to the community.

Could you try on the My EE desktop site please?

Chris

Re: Gift Data

Thetraveller — Tue, 25 Jul 2023 17:06:04 GMT

Also not working.

Re: Gift Data

Katie_B — Tue, 25 Jul 2023 17:09:06 GMT

Hi @Thetraveller.

What is happening when you try gift data?

Katie

Re: Gift Data

Thetraveller — Tue, 25 Jul 2023 17:14:09 GMT

In short, when landing on the home page of the portal, the page is largely blank, with no menu options. See below

For mobile, it doesn't even show you the above page rendered for a mobile, it fails at the sign on stage, so assume its related.

I ended up going in via the billing / usage area. DATA AND USAGE (ee.co.uk), indirectly, to get to the page as this isn't possible on the landing page, navigation or as i mentioned via mobile at all.

Re: Gift Data

Katie_B — Tue, 25 Jul 2023 18:00:59 GMT

Hello @Thetraveller.

Once you are logged in and on your home page do you see the box which shows Data Remaining? if yes, clicking on this and scrolling down you will then have the option to gift data.

Katie