topic Re: How do I gift data if the app is down for maintenance? in EE app and website

How do I gift data if the app is down for maintenance?

Walker1974 — Wed, 21 Sep 2022 23:16:43 GMT

Re: How do I gift data if the app is down for maintenance?

Profile closed — Wed, 21 Sep 2022 23:35:21 GMT

Hi @Walker1974

Welcome to the EE Community,

unfortunately while MyEE is down for maintenance you are unable to gift data if you try again after 8AM you should be able to gift data again.

Thanks,

David

Re: How do I gift data if the app is down for maintenance?

Becky_596 — Thu, 22 Sep 2022 05:15:09 GMT

Thanks for asking the question, this is exactly what I need to do aswell. However I messaged the Twitter team hoping to get back from them soon. If not I hope this is sorted sooon

Re: How do I gift data if the app is down for maintenance?

Jon_K — Thu, 22 Sep 2022 07:41:25 GMT

Hi @Becky_596.

Are you able to gift data again this morning?

Jon

Re: How do I gift data if the app is down for maintenance?

Zafran1 — Tue, 10 Jan 2023 00:48:52 GMT

Re: How do I gift data if the app is down for maintenance?

Zafran1 — Tue, 10 Jan 2023 00:49:16 GMT

My data is low on other number want to gift data and app is down

Re: How do I gift data if the app is down for maintenance?

Jon_K — Tue, 10 Jan 2023 08:19:47 GMT

Hi @Zafran1.

Are you able to gift data to your other number this morning?

Jon

Re: How do I gift data if the app is down for maintenance?

Lynn78 — Tue, 10 Jan 2023 12:18:53 GMT

Still Dosnt work!!

Re: How do I gift data if the app is down for maintenance?

Jon_K — Tue, 10 Jan 2023 14:45:18 GMT

Hi @Lynn78.

What happens when you try to gift data?

Do you get an error message?

Jon

Re: How do I gift data if the app is down for maintenance?

H4ssan — Thu, 16 Feb 2023 07:41:46 GMT

my app wont let gift data to my son and its been 3 days! ive been trying all day every day for 3 days! i have just tried again and the app will not let me do it! the message i get is

'gifting failed, something went wrong and the data hasnt been gifted'

i need this sorted asap!

Re: How do I gift data if the app is down for maintenance?

Leanne_T — Thu, 16 Feb 2023 07:45:15 GMT

Hi @H4ssan

Thanks for coming here.

Have you tried to gift data in your EE account online?

Have you gifted data to the number before?

Leanne 🙂

Re: How do I gift data if the app is down for maintenance?

H4ssan — Thu, 16 Feb 2023 08:28:42 GMT

i couldn't find the link on the website to gift from the website?

Re: How do I gift data if the app is down for maintenance?

Leanne_T — Thu, 16 Feb 2023 09:00:52 GMT

Hi @H4ssan

Thanks for coming back to me.

If you log in to My EE online here, then select Family usage, do you get the option to gift data?

Have you gifted data to the number before?

Leanne.

Re: How do I gift data if the app is down for maintenance?

H4ssan — Thu, 16 Feb 2023 10:21:52 GMT

hi, i've found the link for gifting on the website and when i click the numbers which i'm gifting from and to it says 'We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later.'

i select the amount a i want to gift and nothing happens.

Yes i have gifted to this number many times in the past.

Re: How do I gift data if the app is down for maintenance?

Leanne_T — Thu, 16 Feb 2023 10:27:29 GMT

Thanks @H4ssan

In this case, please call us on 150 and the team can get this looked into for you.

Leanne.

Re: How do I gift data if the app is down for maintenance?

rennaTinneJ — Sat, 27 May 2023 10:42:08 GMT

Well that needs to change, we pay enough for our contracts to have this service. Not happy. 😠

Re: How do I gift data if the app is down for maintenance?

Leanne_T — Sat, 27 May 2023 16:20:00 GMT

Hi @rennaTinneJ

Have you been able to gift data since you posted?

Leanne.

Re: How do I gift data if the app is down for maintenance?

Sando82 — Mon, 29 May 2023 12:14:31 GMT

How long will the app be down for?

Re: How do I gift data if the app is down for maintenance?

Leanne_T — Mon, 29 May 2023 13:42:45 GMT

Hi @Sando82

Thanks for coming here.

Can you try deleting the app, then going to your app/play store and redownloading the My EE app.

Does this work for you?

Leanne

Re: How do I gift data if the app is down for maintenance?

Sando82 — Mon, 29 May 2023 14:15:47 GMT

Yes that worked for me thanks