topic Re: Unlocking Apple ipad 10th gen in EE app and website

Unlocking Apple ipad 10th gen

Degan2010 — Sat, 27 May 2023 06:48:20 GMT

I just upgraded 3 days ago my ipad with EE, I transferred data from old to new all ok. Reset old ipad and want to unlock. When I put imei number in it says its not an EE device ? Also ipad says the sim inserted is not supported. Why can't I unlock it ?????? I also upgraded 3 phones but they are all unlocked and fine ?

Re: Unlocking Apple ipad 10th gen

Chris_B — Sat, 27 May 2023 06:59:12 GMT

@Degan2010 That should be unlocked already. Go to settings>General>Network Provider Lock. It say no sim restrictions. That means it’s unlock.

What network sim are you trying to use ?

Re: Unlocking Apple ipad 10th gen

Degan2010 — Sat, 27 May 2023 07:15:02 GMT

I have reset the ipad so can't get into settings without setting it up. I am trying to put in my virgin mobile sim that was in my child's ipad and worked fine.Sent from my Galaxy

Re: Unlocking Apple ipad 10th gen

Leanne_T — Sat, 27 May 2023 07:32:58 GMT

Hi @Degan2010

Please give us a call on 150 and the team can check the IMEI number and help you get the iPad unlocked.

Thanks 🙂

Leanne.

Re: Unlocking Apple ipad 10th gen

Degan2010 — Sat, 27 May 2023 08:27:02 GMT

Problem resolved, EE had to unlock it even thought the system showed it was unlocked. Common on ipads apparently.Thank you Sent from my Galaxy

Re: Unlocking Apple ipad 10th gen

Christopher_G — Sat, 27 May 2023 11:09:24 GMT

Thanks for coming back to let us know, @Degan2010

Have a lovely weekend. 🙂

Chris

Re: Unlocking Apple ipad 10th gen

Degan2010 — Sat, 27 May 2023 11:29:02 GMT

You too Chris.Sent from my Galaxy