topic Re: On line always not working been weeks now and I still can’t get on in EE app and website https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256130#M41601 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3546851">@Lauriestride</a></SPAN>&nbsp;</P> <P>What happens when you try and log into the app?</P> <P>Leanne.&nbsp;</P> Fri, 26 May 2023 15:02:13 GMT Leanne_T 2023-05-26T15:02:13Z On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256046#M41597 Fri, 26 May 2023 11:56:46 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256046#M41597 Lauriestride 2023-05-26T11:56:46Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256085#M41598 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3546851">@Lauriestride</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>Is this your mobile data that is not working, or your My EE app?&nbsp;</P> <P>Speak soon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Fri, 26 May 2023 13:19:08 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256085#M41598 Leanne_T 2023-05-26T13:19:08Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256092#M41599 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3546851">@Lauriestride</a>&nbsp; Call customer services and request that they reset your online account.&nbsp;</P> Fri, 26 May 2023 13:40:04 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256092#M41599 Chris_B 2023-05-26T13:40:04Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256122#M41600 EE app<BR /><BR />Sent from my iPhone Fri, 26 May 2023 14:56:10 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256122#M41600 Lauriestride 2023-05-26T14:56:10Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256130#M41601 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3546851">@Lauriestride</a></SPAN>&nbsp;</P> <P>What happens when you try and log into the app?</P> <P>Leanne.&nbsp;</P> Fri, 26 May 2023 15:02:13 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256130#M41601 Leanne_T 2023-05-26T15:02:13Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256151#M41603 Send me to community<BR /><BR />Sent from my iPhone Fri, 26 May 2023 16:23:10 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256151#M41603 Lauriestride 2023-05-26T16:23:10Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256152#M41604 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3546851">@Lauriestride</a></SPAN>&nbsp;</P> <P>Have you downloaded the My EE app from the app store?&nbsp;</P> <P>Do you currently have an EE mobile or broadband account?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 26 May 2023 16:24:56 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256152#M41604 Leanne_T 2023-05-26T16:24:56Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256153#M41605 Yes and yes<BR /><BR />Sent from my iPhone Fri, 26 May 2023 16:27:10 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256153#M41605 Lauriestride 2023-05-26T16:27:10Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256155#M41606 <P>Can you log into your My EE account through a web browser? <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3546851">@Lauriestride</a></SPAN>&nbsp;</P> <P>Can you attach a screenshot of the My EE app once logged in, please make sure no personal details are showing?&nbsp;</P> <P>Leanne.</P> Fri, 26 May 2023 16:28:44 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256155#M41606 Leanne_T 2023-05-26T16:28:44Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256633#M41753 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_7553.png" style="width: 828px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/25967i57D0D3FEF0277CC3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_7553.png" alt="IMG_7553.png" /></span></P><P> </P> Sat, 27 May 2023 22:41:56 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256633#M41753 Lauriestride 2023-05-27T22:41:56Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256703#M41791 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3546851">@Lauriestride</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Could you try deleting and redownloading the app this morning please?</P> <P>Chris</P> Sun, 28 May 2023 07:26:12 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256703#M41791 Christopher_G 2023-05-28T07:26:12Z Re: On line always not working been weeks now and I still can’t get on https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256708#M41793 Thank you so much it has worked x<BR /><BR />Sent from my iPhone Sun, 28 May 2023 07:35:02 GMT https://community.ee.co.uk/t5/EE-app-and-website/On-line-always-not-working-been-weeks-now-and-I-still-can-t-get/m-p/1256708#M41793 Lauriestride 2023-05-28T07:35:02Z