topic recent update has caused app to stop in EE app and website

recent update has caused app to stop

Buster18 — Thu, 25 May 2023 20:15:51 GMT

Having updated the app it now fails to work. Takes nearly 2 mins to open at login, asks for name and password, although I have always used fingerprint, then just shuts down. Can only access EE account online.Have cleared cache, unistalled app, reinstalled app restarted phone all to no avail. Never had a problem over to past years until this update

Re: recent update has caused app to stop

Buster18 — Fri, 26 May 2023 05:18:07 GMT

Having same problem Chris on Samsung A40 is there a fix ?

Re: recent update has caused app to stop

Leanne_T — Fri, 26 May 2023 06:57:59 GMT

Hi @Buster18

Thanks for coming here.

Do you have battery saver mode switched on in the device settings?

You can check this by opening device settings menu and tap on 'Battery and device care and then 'Battery' option. If so, could you try turning this off and try and log in, does this work?

Leanne.

Re: recent update has caused app to stop

Buster18 — Sat, 27 May 2023 16:18:41 GMT

This solution sorted the issue, working perfectly now Thank you ....... Your a star Leanne T

Re: recent update has caused app to stop

Leanne_T — Sat, 27 May 2023 16:24:25 GMT

Great news @Buster18

Thanks for coming back and letting us know 🙂

Leanne.